Frequently Asked Questions

Everything you need to know about your JW PEI experience.

What materials are used in JW PEI products?

We are committed to ethical fashion. All JW PEI bags are crafted from premium vegan leather and recycled plastic bottles, ensuring high-quality style without compromising our values.

How long does shipping take?

Standard shipping typically takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for products in their original, unused condition with all tags attached. Please note that certain promotional items may be final sale.

Do I have to pay customs duties or taxes?

Customs duties and taxes vary by country. For most regions, these fees are calculated at checkout. However, some international orders may be subject to local import duties upon arrival.

How should I care for my vegan leather bag?

To maintain the look of your bag, wipe it gently with a damp cloth and mild soap. Avoid prolonged exposure to direct sunlight or harsh chemicals to preserve the material's finish.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna in supported regions.