Returns & Exchanges

At JW PEI, we want you to be completely satisfied with your purchase. If you are not happy with your order, we accept returns and exchanges for items in their original condition within 30 days of delivery.

1

Initiate Your Return

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original JW PEI packaging, ensuring all tags are attached and the protective dust bag is included.

3

Ship It Back

Download and print your prepaid shipping label from the portal, attach it to your package, and drop it off at the designated carrier location.

4

Receive Your Refund

Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing